Privacy Policy for Big Deck Energy Designs

Last Updated: November 13, 2025

1. Introduction

Welcome to Big Deck Energy Designs (“we,” “us,” “our,” or “the Agency”). We are a creative agency committed to protecting the privacy and security of the personal information of our clients, prospective clients, and visitors to our website, https://bigdeckenergydesigns.com/ (the “Website”).

This Privacy Policy provides a detailed explanation of how we collect, use, process, disclose, and safeguard your information when you interact with our Website or use our creative services (collectively, the “Services”). We are dedicated to being transparent about our data practices and adhering to applicable data protection laws.

By accessing our Website or using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the Website or use our Services.

2. Information We Collect

We may collect information that identifies, relates to, describes, or is reasonably capable of being associated with you (“Personal Data”). The types of Personal Data we collect depend on your interactions with us.

A. Information You Provide to Us Directly:

  • Contact and Identity Data: We collect your first and last name, email address, phone number, physical address, job title, and company name when you fill out contact forms, subscribe to our newsletter, request a quote, or otherwise communicate with us.

  • Client Onboarding and Project Data: When you engage our Services, we collect information necessary to fulfill our contractual obligations. This includes business information, project briefs, brand assets, financial and billing information (e.g., credit card details processed through a secure third-party vendor), and any other materials you provide.

  • Communications Data: We keep records of our correspondence with you, including emails, phone calls, and any feedback or survey responses you provide.

  • Marketing Data: We collect your preferences for receiving marketing materials from us and our third parties.

B. Information We Collect Automatically:

  • Usage and Technical Data: When you visit our Website, our servers automatically log information. This may include your IP address, browser type and version, operating system, device information, referring URLs, pages viewed, time spent on pages, and the dates/times of your visits.

  • Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and preferences. This helps us operate our Website, improve user experience, and analyze performance. Please see Section 5 (“Cookies and Tracking Technologies”) for more details.

C. Information from Third-Party Sources:

  • We may occasionally receive information about you from other sources, such as public databases, social media platforms (e.g., if you interact with our social media pages), and third-party data providers for purposes such as lead generation and marketing.

3. How We Use Your Information

We use the Personal Data we collect for a variety of legitimate business purposes, including:

  • To Provide and Manage Our Services: To create and manage your client account, deliver the creative services you have requested, process payments, and manage our client relationships.

  • To Communicate Effectively: To respond to your inquiries, send you project-related information and updates, provide customer support, and request feedback.

  • For Marketing and Advertising: To send you newsletters, promotional materials, special offers, and other information about our services that may be of interest to you, in accordance with your marketing preferences. You may opt out of these communications at any time.

  • For Analytics and Improvement: To understand how our Website and Services are used, to monitor and analyze trends and usage, and to improve our offerings, user experience, and business operations.

  • For Security and Fraud Prevention: To protect the security and integrity of our Website and Services, to prevent fraudulent transactions, and to detect and investigate security incidents.

  • To Comply with Legal Obligations: To enforce our terms and conditions, comply with our legal and regulatory responsibilities, and respond to lawful requests from public authorities (e.g., a court order or subpoena).

4. Legal Basis for Processing Personal Data (For EEA/UK Residents)

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your Personal Data is as follows:

  • Contractual Necessity: We process your data to fulfill our contractual obligations to you (e.g., to provide the creative services you have engaged us for).

  • Consent: Where required by law, we will process your data based on your explicit consent (e.g., for sending marketing emails). You have the right to withdraw your consent at any time.

  • Legitimate Interests: We may process your data when it is in our legitimate interests to do so and when these interests are not overridden by your data protection rights (e.g., for analytics, security, or responding to inquiries).

  • Legal Obligation: We may process your data to comply with a legal or regulatory obligation.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device. We use the following types:

  • Essential Cookies: Strictly necessary for the Website to function and cannot be switched off.

  • Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.

  • Functional Cookies: Enable the Website to provide enhanced functionality and personalization.

  • Marketing and Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

Your Choices: You can manage your cookie preferences through your browser settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

6. Sharing and Disclosure of Your Information

We do not sell your Personal Data. We may share your information in the following limited circumstances:

  • Third-Party Service Providers: We may share your data with trusted third-party vendors who perform services on our behalf, such as web hosting, payment processing, data analysis, email delivery, CRM services, and marketing services. These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.

  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, or protect the personal safety of users or the public.

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership.

  • With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.

7. Client Data and Intellectual Property

As a creative agency, we handle sensitive client information and intellectual property with the utmost care and confidentiality. All client-provided materials, including but not limited to brand assets, strategic documents, and proprietary information, are treated as confidential. We will not use, disclose, or reproduce client confidential information for any purpose outside of the scope of our agreed-upon services without your express written permission. Our obligations of confidentiality are further detailed in our client service agreements.

8. Data Security

We have implemented administrative, technical, and physical security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. We use SSL encryption, access controls, and other industry-standard security protocols. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our legal agreements and policies. Once the data is no longer needed, it will be securely deleted or anonymized.

10. International Data Transfers

Our Website is hosted in [Your Hosting Country, e.g., the United States]. If you are accessing our Services from outside this country, please be aware that your information may be transferred to, stored, and processed in a country that may have data protection laws that are different from those of your country.

For residents of the EEA or UK, we will ensure that any transfer of your Personal Data to a country outside of the EEA/UK is protected by appropriate safeguards, such as the use of Standard Contractual Clauses approved by the European Commission or by transferring to countries that have been deemed to provide an adequate level of data protection.

11. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • The right to access: You can request copies of the Personal Data we hold about you.

  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.

  • The right to erasure (Right to be Forgotten): You can request that we erase your Personal Data, under certain conditions.

  • The right to restrict processing: You can request that we restrict the processing of your Personal Data, under certain conditions.

  • The right to object to processing: You can object to our processing of your Personal Data, under certain conditions, particularly where we are relying on legitimate interests as our legal basis.

  • The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

  • The right to withdraw consent: If we are processing your Personal Data based on your consent, you have the right to withdraw that consent at any time.

For California Residents (CCPA/CPRA Rights):

  • The right to know and access: You have the right to know what personal information we have collected about you, including the categories of information, sources, purposes for collection, and the categories of third parties to whom we disclose information.

  • The right to delete: You have the right to request the deletion of your personal information that we have collected.

  • The right to opt-out of sale or sharing: We do not sell Personal Data. You have the right to opt out of the “sharing” of your personal information for cross-context behavioral advertising.

  • The right to limit the use and disclosure of sensitive personal information: You have the right to direct us to limit the use of your sensitive personal information to that which is necessary to perform the services.

  • The right to correct: You have the right to request the correction of inaccurate personal information.

  • The right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us using the details provided in Section 16. We will need to verify your identity before processing your request.

12. “Do Not Track” Signals

Some web browsers offer a “Do Not Track” (DNT) feature. At this time, our Website does not respond to DNT signals or similar mechanisms.

13. Children’s Privacy

Our Services are not intended for or directed at children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect Personal Data from children under these ages. If we become aware that we have inadvertently collected Personal Data from a child, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.

14. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us